Shipping Policy

Nurielos

1. Order Processing

All orders are subject to verification before shipment. Orders received on business days (Monday to Friday, excluding German public holidays) will typically be processed within 1–3 working days. Orders placed on weekends or holidays will start processing on the next working day. We reserve the right to cancel or suspend order processing in cases of incorrect customer information, suspected fraudulent orders, or product stock shortages. You will be notified by email if such situations occur.

2. Delivery Zones & Transit Times

We ship to addresses within Germany and selected European Union countries.

• Germany mainland: 2–5 working days after dispatch
• EU countries: 5–10 working days after dispatch Transit times are estimates and not guaranteed. Delays may be caused by carrier disruptions, customs checks, bad weather or public holidays.

3. Shipping Costs

Shipping fees are calculated and displayed at checkout based on destination, total weight and dimensions of your parcel. Free shipping may be available for orders that meet a minimum order value threshold, as stated on our website.

4. Shipment Tracking

Once your order is dispatched, a confirmation email with tracking number and tracking link will be sent to hello@nurielos.shop. You can monitor the status of your package via the tracking link. Please allow up to 24 hours for the carrier system to update tracking information.

5. Customs, Duties & Taxes

For deliveries to EU member states, all applicable taxes are included in the product price. For shipments outside the EU, import duties, customs fees and local sales taxes are the sole responsibility of the recipient. Nurielos cannot predict or cover these additional charges.

6. Damaged, Lost or Missing Parcels

Please inspect your package immediately upon receipt. If goods arrive damaged, take photos of the outer packaging and damaged items and contact us within 48 hours of delivery. For lost parcels, we will launch an investigation with the logistics provider. Investigations usually take 7–14 working days. We will arrange replacement or refund after the carrier confirms loss. Claims cannot be accepted after the specified time limit.

7. Address Modifications

Address changes can only be requested before the parcel is dispatched. Once shipped, we cannot alter the delivery address. Incorrect or incomplete addresses provided by the buyer leading to return or loss of goods will be borne by the customer.

8. Force Majeure

Nurielos shall not be liable for delays or non-delivery caused by events beyond our reasonable control, including natural disasters, pandemic restrictions, carrier strikes, war, customs hold-ups and other force majeure events. We will inform customers promptly and reschedule delivery when possible.